Last updated: July 3, 2026
This policy applies to LeveBase's paid subscriptions (Premium and Family plans).
If you are a consumer in Brazil, you are entitled to a full and unconditional refund if you request cancellation within 7 (seven) calendar days from the date of the transaction, under Art. 49 of Brazil's Consumer Defense Code (CDC) — no justification required. This right applies to the first charge of each subscription.
Wherever you live, you can request a full refund of the first charge of each subscription within 14 (fourteen) calendar days, including if you simply changed your mind. No justification is required.
If you pay by card, your subscription is recurring and renews automatically at the end of each period (monthly or yearly) — you can cancel that renewal at any time in Settings, inside the app. If you pay by Pix, boleto, or another method with no card on file, renewal is not automatic: it is a one-off charge with no way to bill you again without your action, and the plan ends on its due date if you do not renew first — we email you 14 days ahead of that date. After the period ends, we do not provide prorated refunds for time already used; until then your access to the paid plan continues as normal.
Duplicate charges, incorrect amounts, or technical failures that prevent use of the service are always refunded in full, regardless of the period above. Contact us as soon as you notice the problem.
LeveBase payments are processed by different partners, depending on the plan and the country of purchase. For yearly plans outside Japan, the seller is PayPro Global (the Merchant of Record — the seller of record for the transaction): it issues the invoice, collects any applicable taxes, and appears on your card statement as PAYPRO*LEVEBASE. For monthly plans outside Japan, payment goes through Stripe, which acts as the Merchant of Record through the Link program — the charge appears as LINK.COM* LEVEBASE and the receipt comes from Link. For purchases made in Japan, the seller may instead be LeveBase itself (Daniel Itiro Tikamori, 個人事業主), with Stripe acting only as the payment processor. Your receipt names which of these three applied to your own purchase — that is the document to check if you need to know.
Either way, you request the refund from us — we set and approve the policy above, even when it is PayPro Global or Link, as the seller of record, who executes the refund. It is issued through the same provider and payment method used for the purchase, and it may take a few business days to appear, depending on your bank, card issuer, or payment partner.
You can request a refund using the form below, stating the email used for the subscription and the reason. We respond to and process eligible requests within 5 business days.